Card Issues/Refunds

What do I do if I’m having trouble using my gift card?

The fastest way to let us know about a card you are having problems with is to visit this link and click the big button at the top of the page: https://giftcardzen.com/help By using the above method we will ma...

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Can I return a gift card I purchased from you and receive a refund?

We do not issue refunds for buyer’s remorse, misunderstanding of redemption method, or if you combine or transfer your card with another one. If there is an issue with your card, Giftcard Zen offers a 100 day ...

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When will I receive my refund?

Once a refund has been processed by our team, it takes 3-5 business days for it to clear and appear on your statement.

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How do I return a physical card?

Once we’ve determined that there’s an issue with your card, we’ll email you pre-paid postage so that you can send the card back to us via USPS. Print the pre-paid postage label we send you, then tape it onto a ...

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